Closing date

19 April 2024

Employment type

Permanent

Location

London, Hybrid

Salary

£37,332 - £42,099 / year

Overview

The Gift Processing Manager works within Supporter Services, with line management responsibilities of the Gift Processing Coordinator. The role will manage and have oversight for the processing of all donations to GSTC efficiently and effectively.

The role will ensure all financial processing is completed to a high standard, coupled with the successful monthly reconciliation between the fundraising database and the charity bank account. The role requires forward thinking and planning, collaborating with diverse teams on new fundraising projects and initiatives to assess how Gift Processing can best assist and add value. 

You will be required to deliver and oversee Gift Processing training sessions to new starters, explaining sometimes complex financial processes to various stakeholders, and demonstrating how income processing interacts with the Finance, Data and Fundraising teams. 

The postholder will be a Gift Aid expert for the Department, remaining fully abreast of HMRC rules and regulations, with the ability to manage Gift Aid processes and disseminate relevant information to Fundraisers. The post holder will be required to liaise with other teams on new Fundraising activities and initiatives, particularly those that involve new payment systems or online credit card donations. There will also be operational management responsibilities for third-party response handling and direct debit processing agencies – ensuring they are working to agreed standards and adhering to best practice. 

In addition to this, the role will play a key role in setting up new processes and ways of working for you and your team and managing change, as we transition to a new CRM database. The post holder set up and foster close productive working relationships with finance and data teams to ensure income is processed correctly and thereby accurately reported in management accounting. 

This role would suit candidates with a passion for creating collaborative working environments, with interest in the nature of charitable giving and a background in financial administration, fundraising finance, or charity supporter services.  

Key Responsibilities

  • Leading, motivating and inspiring your direct report to meet the day-to-day activities of income processing. 
  • Line management of a Gift Processing Coordinator, supporting, coaching and nurturing them to continuously develop, maximizing training and development opportunities. 
  • Overseeing the work of the gift processing function ensuring all tasks are evenly distributed and completed within service level agreements. 
  • Work in collaboration with the Trust Funding Team to ensure all restricted gifts are allocated accurately.
  • Effective cross team collaboration across Fundraising and the Supporter Care team to support the ambitious fundraising and engagement targets of the department and foster productive working relationships. 
  • Ensuring the business processes for gift processing are fit for purpose and comply with all relevant financial processing regulations.
  • Ensure all gifts are thanked within agreed SLAs, and high value gifts are escalated to the relevant fundraising department or Supporter Care for thanking. 
  • Managing all aspects of Gift Aid; maximising Gift Aid revenue, monitoring Gift Aid processing/storage, disseminating Gift Aid knowledge and best practice, and championing Gift Aid across GSTC. 
  • Operate as the Supporter Services lead for any new projects and platforms that involve online customer/supporter payments, from a financial processing and PCI compliance perspective. 
  • Support the Supporter Services Manager in reviewing our current appeal handling and direct debit third-party suppliers, and investigating whether there are more efficient options available. 
  • Manage the day-to-day operations of our third-party response handling and direct debit collection agencies. 
  • Own the suite of Gift Processing diagnostics, carrying out regular assessments of their fitness for purpose and use the outcomes to make improvements to our processes and ways of working.
  • Contribute to the annual planning and team objectives setting within Supporter Services to ensure Gift Processing objectives are both ambitious and achievable.    
Work environment  
  • The post holder should expect to: 
    • Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home. 
    • Be responsible for the input and maintenance of databases and files relevant to the post requirements.
    • Will occasionally be required to attend events in the evening and at weekends.  

Skills, Knowledge and Expertise

Essential criteria
  • Experience of managing and motivating a Gift Processing function 
  • Significant experience in income processing 
  • Experience of managing conflicting deadlines and priorities 
  • Knowledge of fundraising operations 
  • Highly numerate 
  • Able to set objectives, measure performance and achieve ambitious KPIs 
  • Highly computer literate with strong Microsoft Office skills – particularly Excel 
  • Knowledge of financial systems and processes 
  • Ability to communicate effectively and confidently, explaining financial processes, procedures and the work of the team to a wide audience. 
  • A solutions focused team player who thrives on collaboration with others to plan ahead. 
  • Knowledge of Gift Aid regulations 
  • Ability to prioritise and distribute tasks and workloads effectively 
  • Knowledge of CRM systems, particularly Raiser’s Edge or Dynamics 
  • Ability to empathise and demonstrate ‘active listening’        
  • Conveys enthusiasm and positive attitude, and able to inspire others 
  • Passionate about the fundraising causes supported by Fundraising. 
  • Able to work on own initiative, make decisions independently, and think creatively and laterally
  • Excellent team player willing to be flexible to support colleagues in a busy environment   

Benefits

  • Up to 12% employer pension contribution.
  • Annual personal development budget.
  • Annual health and wellbeing personal allowance.
  • Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
  • Health and wellbeing programme that offers optional free yearly health check-ups. 
  • Support for healthy eating via fruit bowls and onsite lunch facilities.
  • Agile working, flexible hours, and supportive IT Kit. 
  • Shower facilities and bike lock area.
  • Generous annual leave (27 days + bank holidays)
  • Subsidies for glasses
  • Employee Assistance Programme

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